Our goal is to provide quality care to all our patients/ clients in a timely manner. No shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients/clients who must wait longer for an available appointment. Lately we have been inundated with last-minute cancellations and no shows. We understand that schedules change and emergencies arise but if cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
Please be aware of our policy regarding missed appointments -
If you need to cancel your appointment, please call us at 503-883-0099 (Body Balance Massage) or 503-472-5797 (Healing Arts Center) between the hours of 8-5, Monday through Friday. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. If you are not receiving your confirmations via email or text message please contact our office to update your information.
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient full price for their scheduled service regardless of insurance coverage. For new patients’ first appointments, a no show or late cancellation will result in a full charge of the new patient fee.
Credit/ debit card payments can be taken over the phone during your cancellation if you are calling less than 24 hours before your appointment. All balances must be paid before you are seen in the office for a future appointment. If we are able to fill your appointment slot, then we will credit your payment towards your next visit.
Also, if you are having a hard time finding an appointment as soon as you would like, please call our office to get on our cancellation list. We use this list often to fill spots when we receive adequate cancellation notice. - The Body Balance Team